Refund policy

Cancelling/Editing Orders

If you need to make changes to your order, or need to cancel your order, please contact orders@severin-films.com. If your order has not shipped yet, we can accommodate the changes.

PLEASE NOTE: STARTING ON DECEMBER 10TH 2020, SEVERIN FILMS WILL NO LONGER ALLOW THE CANCELLATION OF ORDERS THAT CONTAIN A PRE-ORDER ITEM IN THEM. THANK YOU FOR YOUR ASSISTANCE WITH THIS.

If your order has already shipped, we are unable to make any changes to the order or cancel it.

If you process a PayPal claim in defiance of this policy, you will be permanently banned from placing orders on our website. We apologize for the firmness of this policy, but must ensure that we curb the amount of money we lose from Paypal’s constantly growing fines/fees.

Returns & Exchanges

Unfortunately we are unable to accept returns. All sales are final.
We can only accept exchanges for items that are defective or arrive damaged. Please contact orders@severin-films.com within 48 hours of receipt with order information and pictures showing any damage. We may ask that the damaged item be returned or disposed of. This exchange policy is valid for 30 days from receipt of goods.

For damaged items, they can only be exchanged for the same item.
Clothing items are non-returnable.
PLEASE NOTE: We are NOT responsible for any Third Party Sellers (Amazon, Ebay, DiabolikDVD, etc) selling you defective or damaged product. You will need to address these issues with the seller you actually bought these items from. Not us.