All of our Blu-rays and DVDs are REGION FREE unless otherwise noted.
We do ship out screeners to a select number of websites/publications based on our internal assessment of the size of the websites/publications’ reach to our intended audience.
We accept all major Credit Cards, Shop Pay and Shop Pay Installments, Digital Wallet Payments such as Apple Pay, Google Pay, and Meta Pay, and PayPal.
Due to the impossibility of the PERFECT or PRISTINE Slipcover or Box Set, most of these items that we sell will have minor imperfections from time to time, especially as they travel from distributor to shipping facility to customer. Please expect to occasionally receive slipcovers and box sets that have slightly dinged corners, light creases, scuffs, worn edges, etc. These type of imperfections are inherent to the entire manufacturing and distributing process and are to be expected. For these reasons, we will only be considering replacement requests to items with severe damage that was obviously incurred during shipping. Replacement requests for items that we determine to be minor imperfections will not be honored.
Head over to our Contact page to submit your question. You can also message us directly on our Facebook, Twitter or Instagram pages.
90% of the suggestions we receive have already been considered and are either not licensable for one reason or another or are not a good fit for our labels. For new films we will generally take a look at submissions if we feel they may have potential for one of our labels, though this is not common as the majority of our product are either library titles or films we have sought out. We do not read unsolicited scripts.
We are pleased to offer FREE Economy Shipping via USPS Media Mail for US orders over $80*. Free shipping is provided to Canadian customers that place an order for over $130*. A reduced flat fee** is also provided to our International customers who spend over $150* in an order. If you do not want your order shipped via Media Mail, you can select the paid shipping option and it will be sent in a more expedited fashion.
*The Free Shipping tiers are raised at every Mid Year Sale and Black Friday Sale.
**FOR INTERNATIONAL CUSTOMER: As of November 25th 2022, Severin Films will NO LONGER offer Free International Shipping. We apologize for this inconvenience. International Customers will be charged the normal rates until they reach the $150 USD mark, where they will be charged a flat fee of $25 USD for shipping. For Black Friday or Mid Year Sales, the $25 flat shipping fee will appear as an option on international orders of $200 and up.
(Please see more details in the SHIPPING POLICIES.)
If your order has already been shipped, then you can check the tracking number at https://tools.usps.com/go/TrackConfirmAction_input# to find out where your package is. Once your order has been shipped, we are unable to control the speed of delivery. Please contact your local post office to inquire about your package by providing them with your tracking number.
Please note that international orders can take on average 4-6 weeks to arrive. While most packages do arrive sooner than stated, there are many cases where international shipping has been delayed.
Yes. Severin Films proudly ships all over the world. Shipping rates are carefully calculated to factor in the United States shipping charges, our handling fees, and supplies used. (Please see more details in the SHIPPING POLICIES.)
Orders that do not contain pre-order items are typically sent out within 5-7 business days. Orders that contain any pre-order items will begin shipping out on or shortly before the stated release date. (Please see more details in the SHIPPING POLICIES.)
Orders, Returns & Exchanges
We're sorry to hear that you need to cancel an order but understand that circumstances change.
All orders are immediately processed through our secure merchant processor as they are placed, incurring irreversible fees. Therefore, if an order needs to be cancelled and it has not yet shipped, a 3% cancellation fee will be deducted from your refund before it is issued. We are unable to cancel an order if it has shipped. Thank you for understanding. Please email firstname.lastname@example.org to have your order cancelled.
*Policy change Feb 2023
We try to respond to emails sent to email@example.com within 24 to 72 hours (on BUSINESS days). Please note that the response time can be longer when we’re in the middle of shipping brand new pre-order releases. Please refrain from sending multiple emails before we’ve had a chance to address your initial one. Please refrain from sending multiple messages across other Severin emails or social media platforms as that will confuse us and keep us from responding to you sooner. Do NOT message our employees’ personal social media accounts directly.
This is a question we receive on a daily basis. Confirmations DO get sent out to the provided email. Please ensure that your email is accurate and that you have checked all of your folders (spam, junk, promotions, etc). Add firstname.lastname@example.org to your email contact list so that you’ll be sure to receive order confirmations and shipping notifications. Also, if you were charged by PayPal, this is another good indication that we have received your order.
Any and ALL questions about orders or ordering from our website must be addressed to email@example.com. None of the social media pages will be able to help you and will direct you to the same email address. For those using firstname.lastname@example.org, your emails will never be addressed as that address is no longer operational.
Unfortunately we are unable to accept returns. All sales are final.
We can only accept exchanges for items that are defective or arrive damaged. Please contact email@example.com within 48 hours of receipt with order information and pictures showing any damage. We may ask that the damaged item be returned or disposed of. This exchange policy is valid for 30 days from receipt of goods.
For damaged items, they can only be exchanged for the same item.
Clothing items are non-returnable.